FAQs

Our goal is to provide you with all the information you need to make informed decisions about our shipping services. Explore our FAQs today and discover how we can help you with your shipping needs.

We aim to complete all deliveries the day after our cargo arrives. Invoices are sent when

the packages are getting ready to leave the office. Please contact us as soon as possible if

you require a specific arrangement in order for us to best facilitate.

Monday - Friday, 9 am - 5 pm

All items/packages require an invoice to be cleared at customs.

YES! The locator code is used to tell that the package belongs with our cargo and to you specifically. If there is no locator code, the package will be placed in unknowns where it will be delayed.

Through our web portal and wonderful customer service representatives.

Our shipping rates can be found by navigating to the “Rates” section of this website where you will be presented with a specialized calculator.

Yes. You can check out the Jamaica Customs restricted items list here

Not at this time

We are reachable by phone and WhatsApp at 876-331-7222 between the hours of 9 am - 5 pm.

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No, but we will advise our customers to the best of our ability.

If you can't find the information you're looking for in our FAQs, don't hesitate to reach out to us directly.

Contact our customer support team via phone, email, or whatsapp for additional inquiries or assistance not covered in the FAQs.